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Service Level Agreement
What we promise we can deliver
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We're glad you would like to know more about us and what we do.
We've been around for a long time and we live and breathe SMS.

Service Level Agreement - we promise we can deliver.

Communicloud Limited want to provide you with the most reliable SMS platform - Textvertising - one which you can trust to deliver!

» The uptime of the service will be at least 99%

» Messages which fail in reaching the networks will be refunded.

» We will record transactions to help identify routing or failure points between the networks, Communicloud Limited and your systems.

» We will advise you on any services you wish to provide to help with compliance with The PS Authority, the Electronic Communication Act and any Gambling regulations.

» Your data will be held in accordance with the Data Protection Act.

» We will monitor services you provide on a regular basis to help ensure that they comply with any law or legislation in the country of use.

» We respect your privacy and provide a seperate privacy policy.

» Use of the service is subject to our terms and conditions.

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