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Privacy Statement
We value your online privacy and here is how we respect it
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Your online privacy is paramount and we respect that.
Below is our privacy statement of how we use your data.

Our Privacy Policy - how we use your data.

At Communicloud Limited we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us - either directly or indirectly or by use of any service we provide. Our Privacy Policy should be read in conjunction with our terms of conditions of website use.

We reserve the right to update this Policy as we see fit so please review this Policy from time to time.

Information We Collect

In running and operating this website as part of our business we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

1. Details of visits to our website and the pages and resources that are accessed that may assist us in understanding how visitors use this website.

2. If you have an account with us, we collect only the data we need in order to provide the service to you and fulfil our legal obligations due to the nature of services we offer. We store your name, address landline number and mobile number and keep a record of all text messages sent and the number sent to and from your account for a period of 7 years.

3. We do not share data with any third party and would only release personal data or transaction history where required to do so to fulfil a legal obligation.

4. You have the right to see what data we hold about you and you have the right to ask for your data to be removed. However, for legal reasons we may be required to retain some personal data as legitimate interest and we are happy to advise what we will retain at the time of you notifying us.

5. Purchases made through CommuniCloud Limited are processed by a third party, Worldpay. Data you provide to them in order to make a purchase is subject to their terms and conditions and privacy policy. After making a purchase we are forwarded the details of the purchaser and we store the IP address, name and address and phone number of the person making the purchase. We keep this data securely for a maximum of 12 months.

6. If you close your account, your data is removed unless you have used the service to send text messages. We are then required to keep a record of your identity and personal data for our legal obligations.

7. We use email to communicate transactions of your account. If you prefer not to receive emails, you should remove your email address from within your account.

8. Customer Data you upload is stored securely and encrypted. We do not share this data with third parties unless required to do so to fulfil our legal obligations.

9. Your personal data can only be viewed by the Company Directors. Your personal data is not available to anybody else.

10. Due to the type of service we offer we are unable to provide a service to you if we do not have your name, address and contact information. These are required to fulfil our legal obligations.

Use of Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience only. Pease note that no personally identifiable information is recorded.

We may also use the cookies to gather information about your general internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Use of Your Information

The information we collect is used solely for our own use in developing our website and improving the services we offer to you:

1. To provide you with information relating to our website, products or our services that you request from us.

2. To provide you with information on other products that we feel may be of interest to you.

3. To meet our contractual obligations to you.

4. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may under legitimate interest contact you from time to time to let you know of service outages, improvements or to inform you of new services. If you do not wish to receive these you can simply opt out.

We will NOT share your data with any third parties. This includes personal data you may have entered such as your name, address, email or telephone number and any sensitive data such as your clients mobile numbers.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

We use Encryption wherever possible but the transmission of information via the internet is not always completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential and are reminded to change it often.

Disclosing Your Information

There may be times when we may be legally required to disclose your personal information, transaction history or use of the service to either the networks, PhonePayPlus.org.uk (the premium rate regulatory body) or the Police if required as part of any investigation into use or mis-use of any service we have provided for you.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. We may or may not be affiliated with these websites. However, your personal data will never be shared with them.

Access to Information

You have the right to access personal information that is held about you. You can request a copy of any information that we hold about you, make a change to or ask to be forgotten or erased free of charge. Please contact us if you wish to make such a request.

Contacting Us

If you have any questions or queries relating to this Privacy Policy then please contact us

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